Frequently Asked Questions
Your Allergy Profile

What if my allergies are not the most common allergies?  Can the app help me manage them?

Yes.  The app can help you manage less common allergens, as well as the most common allergens. The app lets you manage up to 12 less common allergens that are unique to you. They are easy to add.  Just click ‘Add More’ on the Select Allergies screen and enter your allergies that are less common. Be sure to click ‘Done’ before you leave the screen to save your information.

How many allergens can I manage?

The app helps you manage allergies to the 12 most common allergens (Eggs, Corn, Fish, Milk, MSG, Mustard, Peanuts, Sesame, Shellfish, Soy, Tree Nuts and Wheat.)  The app also helps you manage up to 12 less common allergens, for a total of 24 allergens. 

Sharing the App

Can I share the app with other people?

You can share the app with up to 5 family members, in addition to yourself.  Just ask your family members to download the app from Apple’s App Store or from the Google Play Store.  Then share the login credentials created for your account.  It could not be easier!

Can people I share the app with make changes to the information I input into the app?

Edit privileges are not exclusive to the account holder. For this reason, it is important that you designate one person in the family to ‘own’ the information in the app and be responsible for changing that information in the app.  No one else, besides the designated ‘editor, should make changes to the information stored in the app.

I have multiple children with different food allergies.  Can I manage everyone's different allergies with a single download of the app? 

If you are talking about children from birth to age 13, you can choose to set up the app to handle everyone's allergies together in an integrated manner, or you can create a separate account for each child. This is entirely your choice, but from an ease-of-use perspective, it may be easiest to take the integrated approach during the 'little years'. The underlying assumption behind this suggestion is that your children will usually be together with you, another family member or a trusted caretaker who will be responsible for handling an allergy emergency, going grocery shopping, planning restaurant outings, scheduling doctor's visits, communicating allergies to others, etc.  Legally, the app is not to be used by anyone under the age of 13.

 

When your children enter high school and beyond, you may want to consider downloading an app per child. You will need to create the account for your children between the ages of 13 and under 18, and accept the Terms and Conditions on their behalf.  You will be fully responsible for their use of the app, including any financial charges and any legal liability resulting from their use of the app.  Taking this step during these teen years could be helpful since your children will begin to navigate life with more independence and will not always be under your direct supervision. Acquiring the app individually for each of your children between the ages of 13 and under 18 can be an important empowerment step — helping them gradually take over the day-to-day management of their food allergies as they become young adults.

 

Your children can sign up for their own Allergy Force account when they turn 18. 

Getting Help Emergency Help

I’m afraid I will accidentally dial 911.  Is this possible? How do I avoid this?

When you tap the 911 button, a pop-up asks you if you want to call 911.  If you choose ‘Yes’, you will be prompted a second time to choose whether to place the call or cancel.  This two-step call confirmation process ensures that any 911 call you place is intentional versus accidental.

How many emergency contacts can I list?

You can set up as many Emergency Contacts as you wish from your personal Contact List on your phone.  We suggest that between 3 and 5 Emergency Contacts is a good working number. You must have a valid mobile phone number for anyone you select to be an Emergency Contact.  Once you have selected your Emergency Contacts, you will be able to text or call them individually in an emergency.  You will also be able to reach out to several of them at once, using a prepared message from Allergy Force or your own custom message. When you text an Emergency Contact, a link to a map with your location is also sent. It is important to familiarize yourself with the app's emergency management features before you need them.

Avoiding Hidden Allergens

I am allergic to corn and did not see some common hidden allergens for corn on your list.  It seems incomplete. Will you address this?

We have used great care in aggregating these Hidden Allergen Lists from multiple, verified sources. These lists are updated from time to time with additional hidden allergens.  You may find that a hidden allergen you know of has been overlooked. If you find that a hidden allergen is missing from a list, please let us know by email at support@allergyforce.com, or by contacting us using the Help/Feedback form found on the More screen in the app.  We will update the affected list ASAP.  We're always grateful for your input.

Tracking Epinephrine Injector Expiration Dates

How many epinephrine injector expiration dates can I track using the app?

The app can track expiration dates for up to eight epinephrine injectors.  You will need to label each of your epinephrine injectors with a unique identifier and input each associated expiration date.  

How will the app notify me when one of my epinephrine injectors is going to expire?

When setting up the epinephrine injector expiration information in the app, you will choose how you’d like to be notified about an expiring injector: having the epinephrine injector icon on the Home screen in the app turn yellow, receiving a weekly email, receiving a weekly pop-up on your phone. You will begin receiving these weekly notifications two months before your epinephrine injector expires.  You will continue to receive them until you replace the expiring epinephrine injector and input a new expiration date, or the injector expires.

Tracking Antihistamine Expiration Dates

How many bottles/boxes of antihistamine can I track using the app?

The app can track expiration dates for up to 5 different bottles/boxes of antihistamine.  You will need to label each bottle/box of antihistamine with a unique identifier and input each associated expiration date.  

How will the app notify me when one of my bottles/boxes of antihistamine is going to expire?

When setting up the antihistamine expiration information in the app, you will choose how you’d like to be notified about your expiring antihistamine: having the antihistamine icon on the Home screen in the app turn yellow, receiving a weekly email, receiving a weekly pop-up on your phone. You will begin receiving these weekly notifications two months before a bottle/box of antihistamine expires.  You will continue to receive them until you replace the expiring antihistamine and input a new expiration date, or the antihistamine expires.

Managing an Allergic Reaction

My doctor has specific instructions for me to follow if I accidentally ingest an allergen.  How does the app address this?

It is always important to check with your doctor/allergist in advance to make sure of the correct course of action you should follow in a food allergy emergency. This is often provided in the form of an Emergency Care Plan.  The Allergic Reaction Response Guide are general guidelines and do not take the specific medical issues of the user into consideration. You can add your doctor’s instructions by tapping open the Doctor’s Comments box on the Allergic Reaction Response Guide screen. You can provide your doctor’s instructions for both Severe and Mild Reactions.  For a Severe Reaction, your doctor’s instructions will appear in red on the Inject/Call/Monitor screen after you have checked that you are experiencing a Severe Symptom in the guide and have tapped ‘Next’.  Follow your doctor’s instructions for managing a Sever Reaction exactly.  For a Mild Reaction, your doctor’s instructions will appear in red on the Antihistamine/Monitor screen after you have checked that you are experiencing a Mild Symptom in the guide and have tapped ‘Next’.   Follow your doctor’s instructions for managing a Mild Reaction exactly. 

Tools for Grocery Shopping: Food Scanning & Searching

How does the Food Scan work?

The Food Scan for eliminating allergic foods is a Premium feature. This feature helps you quickly determine if a food product is unsafe for you to eat. When there is a match between an ingredient on the ingredients list and your Allergy Force allergy profile, you will be alerted. You must have a cellular or wifi connection to use this feature. Allergy Force uses multiple databases to give you immediate access to over a million food product ingredients labels for products sold in the US, Canada and Europe. When you press the feature’s ‘Scan’ button and align a food product’s UPC/bar code withing the scanner image guides, you can scan the product’s UPC/bar code. If the product you scan is in the database, Allergy Force will cross check the list of ingredients in the food against your allergy profile in the app and the Allergy Force Hidden Allergen Lists. If an allergen from your profile is present in an ingredients list, or there is a match with a hidden allergen, the scan will quickly deliver a red warning bar that indicates an allergen match.  The results will list the allergens found.  At that time, you can decide if you want to give the ingredients list a thorough read, or put the product back on the shelf without further analysis of the label. The less common (‘Add More’) allergens you have added to your allergy profile — that are not on the pre-populated list of the most common allergens — may be more difficult to identify on an ingredients list. In addition, the scan will not reveal contaminant risk, specifically, allergens that may be present due to the food product being “Manufactured on the same equipment as” or “Manufactured in the same facility as”, or that are disclosed with a “May contain…” statement.

If no allergens are found using the scan feature, is the food product safe to eat?

Absolutely not. This feature is not intended to replace your personal assessment of a food product’s ingredients and your determination of whether the product is safe for you to consume or not.  You will see a yellow warning bar when your allergens are not found in the ingredients of a product you have scanned.  This does NOT mean the food is safe to consume. This is a warning to READ THE LABEL.  The only way you can make certain a food item is safe to eat is by carefully reading its ingredients list. Remember, this scan feature is designed to help you quickly evaluate if a food product is unsafe to eat. This feature quickly rules out unsuitable products so you can spend your valuable time reading labels on products with potential to work for your allergy profile.

What’s the difference between the Food Scan and the Food Search features? Are they the same thing?

These features are similar, but they work a little differently to achieve the same goal – you’ll be able to quickly eliminate foods that contain your allergens from your shopping cart and spend more time evaluating products that have potential to work for your profile. The scan feature actually reads the UPC/bar codes for a particular product and pulls the data from massive databases containing the ingredients of over a million food products.  The search feature taps into the same databases, but narrows in on the food categories or brands you want to evaluate.  Like the scan feature, though, you still have to have a cellular or wifi connection to use this feature. If your allergens are not found in a product delivered from your search, you will still need to thoroughly read the ingredients list and make your own determination of whether or not the product is safe for you to eat.

Communicating Your Allergies to Restaurants

Can I send notices in multiple languages to a restaurant if I know the employees speak different languages?  How?

The app’s restaurant allergy explanation feature lets you give restaurants a heads-up on your allergies, before you arrive.  The app can send emails or text messages in 21 languages. if it’s easier , you can even print the explanation out before you go.  To answer your question, you would just need to send two messages or texts or print out two versions – for example, one for the kitchen crew in their language, and one for the servers in their language.

Will this work if I travel internationally?

Yes, it will.  This feature helps you communicate with the manager, waiters, and the chef to explain your allergies, even when you don't speak the same language.

I have a number of less common food allergies.  Will this feature work for me?

Yes, it will.  This feature does not replace the need to talk to the waiter, chef and/or manager of a restaurant and explain your allergies, as well as ask questions regarding the ingredients and preparation methods. The allergens you added to your allergy profile that were not included on the list pre-populated by Allergy Force, were translated into different languages using a software tool.  For this reason, they should be double checked by someone who is fluent in the language to ensure they have been accurately translated.

Subscribing to the Allergy Force App

What does the app cost?

We realize that sometimes it’s important to build trust over time with a customer and are confident that as you get to know us, you’ll come to love us.  For this reason, we’ve made some of the features Free Forever, and others are only available when you hold a Premium account.  To access Premium features, it only costs $1.99 per month or $19.99 per year.

What features do I get when I access Free Forever?

For example, you’ll never have to pay for family sharing, the restaurant allergy explanation card, the 911 emergency call feature, the allergic reaction response guide, the epinephrine and antihistamine expiration reminders, the allergic reaction diary & history, or the epinephrine injector reminder so you never forget your epinephrine when on the go. You can see all the free features by clicking "Free" on the nav bar at the top of this page. These features are Free Forever.  For you.

How is Premium different from Free Forever?

When you upgrade to Premium, in addition to the Free Forever Features, you’ll have a wealth of additional features at your fingertips.  Premium features include food scan & search tools to make grocery shopping more efficient, a recipe finder, hospital and pharmacy finders, and a convenient way to communicate how your food needs to be prepared to others with the tap of a button.  You’ll also receive exclusive content and partner deals and you won’t be distracted by ads when using the app.  The icing on the cake?  You can try out Premium for 14 days for free! You can see all the Premium features by clicking "Premium" on the nav bar at the top of this page.

How does the free trial work?

There is a one-time 14-day free trial period with either of the subscription plans – monthly or yearly (12-month plan.) If you turn off the auto-renew to your subscription at your app store before the end of the 14-day free trial period, you will not be charged when the free trial ends.  After turning off the auto renew feature you will no longer be able to access any of the app’s Premium features, but you’ll still be able to enjoy all of our Free Forever features.

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